If you’re looking for a tow, you probably fall into one of two categories: either you have an automobile that you need to get from point A to point B sometime in the future, or you are stranded on the side of the road and things are looking pretty dire. If you fall into the first category, there are some important questions that you should ask to ensure that you find the right company; for those in the latter group, skip down to the bottom of this post.
Do Your Due Diligence
First off, find out about the company. How many years of experience do they have? Are they a member of any trade organizations? Look for Facebook pages or reviews on sites like Yelp! and Google. Towing vehicles is a cut-throat industry, so being around for a while is a sign of a well-run business.
Next, call the company. You can tell a lot about an organization just from the person who answers the phone. Are they friendly? Do they seem knowledgeable? If you didn’t find a lot of information about the company online, now’s a great time to find out more. How many drivers do they have? Are they employed or contracted?
Once you are satisfied that the company and people are good, best to move onto the trucks. What year, make, and model of tow truck do they use? Different trucks have different capabilities and capacities. If your automobile has any special concerns (e.g., it must be towed on the bed of a truck or in a certain configuration), make sure that their trucks can handle it. How often do their trucks and equipment receive maintenance? Is maintenance done in-house or contracted out? How many trucks are in their fleet and how quickly can one be dispatched if needed?
If everything checks out by this point, move onto the specifics of the job. Where do you need to be picked up and what is the intended destination? How long will it take for the truck to arrive? Will the driver be able to call you as he/she nears the pick-up site?
Finally, make sure that you discuss payment before hanging up. Are there additional fees like “hook-up” or “travel” fees? What types of payments are accepted? These days, more and more companies are able to accept credit and even debit cards, but that hasn’t always been the case, and there are companies out there that still only take either cash or check.
What To Do in a Pinch
So you’re stranded with no time to research? Here are the key questions to ask if you’re short on time:
- My car has special needs. Are your trucks capable of towing my car?
- Do you accept my insurance?
- How long will it take for you to arrive?
- Can you take my car to XYZ (or can you recommend a mechanic)?
- What is the total cost including taxes and fees?
- What forms of payment to do you accept?
Give Us a Call Today
Looking for the BEST towing company in San Marcos, New Braunfels, Kyle and the surrounding areas? Then give Will Tow a call! Ask for Will Cap, the owner. He’ll be glad to help! Tell him the Internet sent ya!